User Privacy Policy

This Privacy Policy explains how Slota collects, uses and protects your personal information when you use our Canada-facing online casino services. We value your privacy and set out the types of data we handle, why we process it and how you can manage your information.

Types of data we collect

Personal data

When you create an account or interact with our services we may collect personal information such as your full name, date of birth, residential address, email address, phone number and government-issued ID where required for verification. We also collect payment details needed to process deposits and withdrawals, subject to secure handling and applicable checks.

Technical data

We gather technical information to run the service and protect accounts. This includes IP address, device and browser details, operating system, language settings, approximate location, login timestamps and cookies or similar tracking identifiers.

Transactional data

Transactional records include your deposit and withdrawal history, wagers and bet history, game activity, account balance changes and any communications with our support team. We keep these records to manage accounts, investigate disputes and meet legal obligations where applicable.

Use of information

We use collected data to operate and improve our service, including account registration, identity verification, payment processing, customer support and security monitoring to prevent fraud and money laundering. With your consent we may send promotional messages - you can opt out at any time. We also use aggregated or anonymized data for reporting and analytics.

Data protection practices

We protect personal information using technical and organisational measures such as encryption in transit, access controls, secure servers and staff training. Access to personal data is limited to employees and service providers who need it to perform their roles. We retain information only as long as necessary for business, legal or regulatory purposes and may keep anonymized records for analysis.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, preferences, performance analytics and marketing. You can manage cookie preferences through your browser settings or account controls where available. Third-party analytics and advertising partners may also set cookies on our site; their activity is governed by their own policies.

User rights

Canadian users have rights to access, correct or request deletion of their personal data, and to object to certain processing. You may also request a copy of the personal information we hold about you or withdraw consent where applicable. Requests will be verified to protect account security.

Access, correction and deletion of data

You can update much of your account information by signing in and editing your profile. For requests to access, correct or delete data that cannot be completed in-account, contact us at [email protected] or [email protected]. We will guide you through identity verification and next steps. Note that some data may be retained if required by law or for dispute resolution, fraud prevention or record keeping.

Information sharing and third parties

We may share personal data with payment processors, identity verification providers, game and platform vendors, analytics services and fraud prevention partners under data processing agreements. We may also disclose information to law enforcement or regulators if required. We require third parties to handle data securely and only for permitted purposes.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified to you. Please review the policy periodically to stay informed about how we protect your privacy.