Terms and Conditions
This page sets out the terms and conditions that govern use of Slota’s online casino services in Canada. It explains the rules that apply to your account, deposits and withdrawals, promotions and acceptable use of our platform. By registering an account and using our services you agree to these terms and to any additional conditions published for specific features or promotions. We operate as the service provider and you remain the account holder responsible for activity on your account.
Account responsibilities
Account holders must provide accurate, current and complete information when registering and keep those details up to date. You are responsible for maintaining the confidentiality of your login details and for any activity that occurs under your account. If you suspect unauthorised access you must notify [email protected] immediately. We may suspend or close accounts where we reasonably suspect fraud, money laundering, bonus abuse or other breaches of these terms.
Eligibility requirements
Access to our services is limited to individuals who meet local legal age and eligibility rules in their province or territory. You must not open more than one account and must only use the site from permitted jurisdictions. We may ask for identity documents, proof of address and supporting paperwork to confirm eligibility. Accounts found to be held by ineligible persons will be closed and balances handled in accordance with these terms.
Acceptable platform use
Users must not attempt to manipulate games, interfere with site operation or use automated tools that breach our systems. Any attempt to circumvent geo-blocking, exploit promotions or share accounts with others is prohibited. We reserve the right to restrict, suspend or close accounts where we determine the platform is being used in breach of these rules.
General bonus and promotion rules
All promotions are subject to specific terms that appear with each offer. Promotional funds and free spins are credited under the conditions shown and are subject to wagering, game contribution and maximum bet rules. We may limit eligibility for promotions based on geography, deposit method or account history. Abuse of promotions may result in forfeiture of bonus balances and winnings.
Deposits and withdrawals
Verification and security
We require verification before processing withdrawals. This may include government ID, proof of address and proof of payment method. Verification helps protect your account and supports anti-money laundering checks.
Processing and limits
Accepted payment methods and applicable limits are shown in the cashier. Processing times vary by method and may be affected by third-party providers. We may apply internal checks that delay withdrawals while we verify identity or source of funds. Where necessary, large payouts may be reviewed or paid in instalments in line with our risk procedures.
Dispute resolution
If you have a dispute about account activity, a promotion or a transaction you should contact our support team at [email protected] with full details. We will investigate and respond in a timely way. Where a resolution is not reached directly, we may recommend use of an independent complaints service if available and appropriate.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to registered users. Continued use of the service after changes are posted constitutes acceptance of the updated terms. For questions about these terms contact [email protected].